Takata Airbag Inflator Recall Fact Sheet. June 9, 2. 01. 7 – This document provides customers and other stakeholders with current, factual information on the Takata airbag inflator recall as it pertains to Honda and Acura in the United States. Unless otherwise noted, all information concerns the U. S. Because certain, specific vehicles are subject to more than one recall (for example, both a driver and passenger airbag inflator recall) approximately 1. Takata airbag inflators have been recalled.“Alpha” Inflators at High Risk. As Honda continues its extensive and unprecedented efforts to replace defective Takata airbag inflators in Honda and Acura vehicles, the company, along with the National Highway Traffic Safety Administration (NHTSA), is focusing on a subset of these inflators that are especially worrisome. These so- called “Alpha” inflators, found in certain 2. ![]() Honda and Acura models, have an alarming rupture rate of as high as 5. NHTSA and Takata. In addition to original Takata manufacturing defects, which prompted the first inflator recalls in 2. Honda continues to urge owners of these recalled vehicles to seek repair immediately, and the company joins NHTSA in advising that the only place these unrepaired vehicles should be driven is to an authorized dealer for repair. Honda will provide free alternative transportation during the necessary repairs, and, if the owner is either unable or uncomfortable driving the vehicle in for repair, the company will tow the vehicle to the nearest authorized dealer at Honda’s expense. ![]()
Importantly, Honda has a generous supply of replacement inflators in stock for all of the Alpha models, meaning that the required recall repair can be quickly completed, minimizing any inconvenience to the vehicle owner. Summary of 2. 00. Takata PSDI “Alpha” driver airbag inflators (Vehicle owners should check by VIN): 2. Is your Honda seat belt locked due to an accident? We offer an OEM service to repair your seat belt back to factory condition. Honda seat belts start at $65. Injuries & Deaths. Honda has confirmed ten deaths and more than 150 injuries in the U.S. Get in-depth expert information for the 2016 Honda Odyssey including reviews, pricing, features and photos on Edmunds.com. Honda Accord. 20. Honda Civic. 20. 02 Honda CR- V2. Honda Odyssey. 20. Honda Pilot. 20. 02- 2. Acura 3. 2. TL2. 00. Acura 3. 2. CLHigh resolution photographs of these specific models, including current images of the 2. Civic and 2. 00. 1 Accord at a Honda Service Center, are available for download by media here: http: //www. Injuries & Deaths. Honda has confirmed ten deaths and more than 1. U. S. All of these events occurred in vehicles now covered by recalls and/or campaigns. Honda sincerely apologizes to all individuals impacted by this issue, and extends our deepest, heartfelt sympathies to the families of those who have lost loved ones. Date of Crash. Location of Crash. Oklahoma. 12/2. 4/0. Virginia. 9/3/1. 3California. California. 9/2. 9/1. Florida. 1/1. 8/1. Texas. 4/5/1. 5Louisiana. Pennsylvania. 3/3. Texas. 9/3. 0/1. 6California. In addition, an automaker other than Honda has experienced a fatality in the U. S. So, the industry as a whole has experienced 1. U. S. Outside the U. S., Honda has confirmed five deaths in Malaysia related to ruptures of single- stage Takata driver’s front airbag inflators, which are a different type of inflator that was never utilized in Honda or Acura vehicles in the U. S. Dealer Repair & Rental Policy, and Support. Authorized Honda and Acura dealerships will make appropriate repairs at no charge to the customer. If an owner requests alternative transportation for the day of their vehicle’s recall repair, Honda and Acura dealers are authorized to provide a free loaner or rental vehicle. Honda has made changes to corporate policies concerning loaner and rental vehicles to ensure a seamless customer experience. For example, dealers may now loan vehicles to teenage drivers, who are generally prohibited from renting or borrowing vehicles due to insurance policies. Honda has also increased associated reimbursement rates to dealers, and empowered them to loan and rent vehicles to registered owners of vehicles for the day of the recall repairs without seeking pre- approval from Honda. To support dealers, Honda management and field operations staff are in constant communication with dealership principals and employees to ensure they are aware of the latest information and policies concerning the recall, and have the capacity to repair customer vehicles promptly. To ensure compliance and customer care, mystery shoppers contact Honda and Acura dealerships in the U. S. Dealership principals and management are quickly made aware of any issues. Recall Repair Completion Rate. In the past year, Honda and Acura dealers have replaced upwards of 2. Takata airbag inflators on a daily basis. This pace of repairs is unprecedented in Honda’s history. In total, approximately 9 million Takata inflators have been replaced. Considering the scale of the recall and the age of the vehicles involved, Honda is making steady progress. Repair Completion Rate as of 6/9/2. National. 59. 2%High Absolute Humidity (HAH) Zone*5. To compare this completion rate with other industry recalls, Honda analyzed 1. While Honda found completion rates of up to 8. A significant number of vehicles affected by the Takata airbag inflator recalls are now or soon to be more than 1. Honda’s HAH zone is broader than the area originally identified by NHTSA and includes: Florida; Hawaii; Georgia; Alabama; Louisiana; Mississippi; Texas; South Carolina; California; North Carolina; Arkansas; Saipan; American Samoa; the U. S. Virgin Islands; and Puerto Rico. Parts Supply Outlook. For more than a year, Honda has worked to secure an increasing supply of replacement inflators from Daicel, Autoliv and TRW. We continue to expand the supply from these other suppliers, and, at this time, we are only replacing recalled inflators using inflators from these other suppliers. At this time, Honda has no replacement inflators on backorder for any of the models currently subject to recall. Thus, there should be no significant parts- related delay for any vehicle owner seeking repair. Ongoing Customer Notification Efforts In total, Honda has made over 1. Takata airbag inflator recalls thus far, and the effort continues. Honda has distributed at least one mailed notification letter, and in many cases several, to each and every registered owner of affected Honda and Acura vehicles for which actionable information exists in state registration records and other sources, including vehicles with salvage titles. Honda pulls current addresses from state registration records for registered owners each and every time we send a new batch of recall notification letters. In total, Honda has distributed more than 6. Takata airbag inflator recalls since 2. We have supplemented mailed notifications with the following actions: Centralized Web Resource. Honda established a dedicated website (http: //hondaairbaginfo. A prominent display ad has been placed on Honda. Phone Calls. Honda has more than doubled the size of its Customer Relations team, which has made millions of direct and automated phone calls to affected owners. To encourage recall repair, the phone calls are direct and clear about the risk of injury and death associated with inflator ruptures. Phone calls have proven to be among the most effective means of driving recall repair completion, and it is now Honda’s practice to use automated calls to alert customers in advance of mailed notifications. Honda implemented a text messaging pilot in December 2. South Florida, to evaluate the effectiveness of notifying potentially affected customers via SMS and MMS messages. Where a valid mobile phone number could be linked to the owner of a recalled vehicle, the campaign proved successful in encouraging affected owners to take action, and Honda has now expanded the effort nationwide, sending nearly 1 million text messages to owners of affected vehicles to date. Targeted Advertising – Call to Action. In March 2. 01. 5, Honda conducted a multi- million dollar advertising campaign in Spanish and English that included full- page, color advertisements in more than 1. The campaign targeted 9 southern states that have been identified as representing the greatest risk to affected owners. In October 2. 01. Honda ran a subsequent round of print, digital and radio advertising in select markets. In February 2. 01. Honda targeted Florida’s Miami- Dade and Broward counties with a similar campaign. For two consecutive years at the 2. Honda Battle of the Bands in Atlanta, Georgia, Honda displayed a recall notification message on the stadium’s main video screens and on monitors throughout the stadium with more than 6. The message also appeared on the event’s livestream webcast. Honda displayed the same safety message during the livestream webcast of the 2. Honda Campus All- Star Challenge National Championship Tournament. The company plans to display the message again at its 2. Honda also displayed a recall notification message on arena video boards at eight stops during the 2. Civic Tour, highlighting this important issue to over 7. Social Media Engagement. Honda has run sponsored, customized Facebook posts that target specific individuals who own affected vehicles. The posts mention the make and model of the vehicle in question. To implement the campaign, Honda leveraged Facebook’s Custom Audiences feature, which provides the ability to target a brand’s first party data on the Facebook platform. To reach specific owners of affected vehicles, encrypted email addresses associated with recalled VINs are matched to Facebook User. IDs. When a customer logs into Facebook, they are presented with a custom message regarding the recall. Honda’s Customer Service Twitter account (@Honda. Cust. Svc) changed its banner image to raise awareness of Takata airbag inflator recalls, and pinned a Tweet explaining how to quickly check a vehicle for open recalls online. In addition to responding to customer concerns regarding the airbag inflator recall, Customer Service social media staff seek to identify Honda & Acura customers that are engaged in unrelated discussions online to encourage them to check their vehicles for open recalls. Employees’ Friends & Family Campaign.
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